Customer Account Manager (Permanent)

This is a really great opportunity for someone with Account Management experience in E-Commerce who is looking for a new opportunity. You must be customer centric in your approach and be able to pro-actively manage customers expectations.

You will be working in a small, friendly and supportive team where there is a very friendly and "family" like culture.

This role has become available due to expansion so it is a great time to join this progressive organisation.

**Please not this is not a commission based role is very much client relationship management**

Benefits:

• Salary £25,000 - £30,000
• Monday - Friday 08:30AM - 17:30 PM
• 20 hol + BH
• Customer service focused role
• Really friendly and supportive environment
• Scope for progression

Location is Aston

Your purpose?

You will be responsible for a portfolio of clients and will at all times, ensure the efficient and profitable management/production of all client business as well as providing support to the sales team and liaising with the accounts department, providing prompt and accurate information at all times

Key responsibilities:

• Management of customer service issues in relation to your portfolio supporting on the E-commerce side of the business
• All work to be completed within agreed timescales to the satisfaction of the client and or agreed client SLAs
• Schedule meetings and conference calls; handle issues escalations and resolution
• You will maintain the highest levels of communication at all times, so that client business can be dealt with efficiently
• Look always to work to agreed procedures, monitor and making changes where necessary for continuous improvement.
• Look to prioritise key tasks on a daily basis, ensuring completion at the end of each day
• Work as smart and efficiently as possible, with files in their proper place and a clear and tidy desk
• Help to provide any information required for monthly sales reports to analyse and evaluate overall area performance, market dynamics, sector development and key account activity.

Requirements

• 3+ years in Account Management and experience managing a portfolio of accounts
• You must have experience in E-commerce
• Experience within the logistics industry or dealing with couriers is essential
• Proven ability to deliver an exceptional customer service
• Highly motivated, professional self-starter, with the ability to identify opportunities and maximise their full potential.
• Excellent networking and relationship builder with the ability to build a good rapport quickly with clients, suppliers, trade contacts, associates and fellow colleagues.
• Proven ability to build and develop relationships with customers
• Excellent communicator, whether dealing at board or operational level
• Ability to prioritise your workload with logical approach to time management.
• Excellent written and verbal communicator with excellent telephone manner.
• Excellent team player
• Excellent innovator and problem solver
• Strong decision making skills
• IT proficient with excellent understanding of Microsoft/Office packages.
• Approachable and friendly demeanour

Don't miss out on the exiting opportunity, apply today!!!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.