Accounts Assistant Advisor (Permanent)

Are you AAT qualified or similar, or have you spent a number of years in a accounts department and understand accounts inside out ?

Are you an Accountant looking for a new role but not the usual accountancy treadmill?

Do you want to work in a vibrant and busy environment that is a million miles away from the stereotype Accounts image ?

If so read on !

The role

You will be the first port of call for Accounting customers who call the Support help desk, you will be logging issues (email, website and phone), giving Accounts advice and liaising between the customers and all other departments within the organisation.

A real customer services focus is needed, the ability to multi task, be organised, have top level admin skills and have a passion for improving things and taking responsibility

You will also be required to provide systems training to customers on their issues remotely

Duties

• Logging and resolving new support calls reported via telephone and email
• Monitor Application Support helpdesk queue and respond to calls
• Providing solutions for customers remotely / possibly coaching and training
• Resolving user queries regarding use of accountancy applications
• Liaise with customers, departments, and ensure everyone is updated
• Carry out remote consultancy when required

The Person

• Ideally with a history of excellent customer services the personality to get on with all levels and characters is essential
• AAT/ ACCA qualified or Accountancy experienced
• Happy to get stuck in and problem solve
• Approachable, friendly and professional
• Keen to succeed and work in a busy yet fun working environment

What you get in return

• The opportunity to work within an innovative company with exciting career progression opportunities
• Free parking on site
• Flexibility to work from home a few days a week
• Competitive salary of up to £22,000
• Private Medical Insurance, Death and Disability Insurance, Contributory Pension Scheme

This is a fantastic opportunity to join a company that is open, flexible and develops its workforce.

Apply now !

For any queries contact Ian Davies - Principal Consultant at Randstad [Removed]

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.