Helpdesk Scheduler (Permanent)

Helpdesk Operator / Scheduler

£21,000 - £23,000

Liverpool, L2

Job Description -

• Be responsible for the management of all WO's to the status of Work Done, within the set SLA target dates, across the various work types for their assigned contracts.
• Schedule all PPM in advance of due month to skilled resource. On completion generate analysis of Monthly RM Av vs. Unscheduled Resource
• Schedule all Reactive Maintenance for In-house Team / Subcontractors by SLA date, reallocating PPM if necessary, monitoring target dates and escalating if at risk. Review PPM slippage rescheduling to available resource within target date, escalating if at risk.
• Be responsible for the collection of weekly timesheets, carry out verification of Timesheet and Work Reports by two way matching the Timesheet (Hard Copy) vs. Work Reports (Total Mobile & Hard Copy)
• Generate all monthly PPM for assigned contracts & maintain PPM planner records escalating changes to PO
• Liaise with subcontractors

If you wish to APPLY for this position please send your CV to for more information or to discuss please give me a call on [Removed].

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.