Junior Account Manager (Permanent)

An exciting opportunity for a candidate with administrative background to join a Europe leading organisation that specialises in distribution.

Based at Meriden Business park in Coventry

£22,000 -£23,000 per Annum DOE

Key responsibilities:

You will play a pivotal role within a dynamic and fast-paced environment, servicing established brands within the supply chain, where you will collaborate with key stakeholders to ensure an effortless customer journey is achieved.
You will optimise resolution and revenue through effective and proactive contract management, and the use of our accounting systems. Acting in a support capacity, you will work effectively with the Operations side of our business to ensure asset recovery and protection.
Collects and processes correct customer data (e.g. dispatch information).

* Analyses customer data and sets up business reviews with the aim of gaining
insight in possibilities to influence and improve customer processes, in
cooperation with the account manager.
* Advises (key) account manager or customers about improvement of
service/processes.
* Initiates, processes and analyses stock counts.
* Analyses contract agreements (e.g. Small Volume and Dwell Time) and
monitors whether these are up to date/need to be updated or adjusted.
* Supports with establishment and/or improvement of (new) processes in
alignment with manager.
Serves as first point of contact for the customer
* Handles customer complaints/issues and makes sure these are forwarded to
the right department
* Supports customers in case of questions (e.g. in case materials are not
delivered/invoices have not been received)
* Aligns customers on deviations from the contract.
* Looks for opportunities to generate sales leads.
* Manages login to online portal for clients and answers user questions.
* Provides over the phone training to clients in using the online portal.
* Proactively adjusts and/or updates data when needed.
* Implements yearly indexation.
* Gets involved in negotiations about fees within the parameters set by the
manager.
* Checks and approves invoices.

They are looking for a candidate who has the below:

Essential:

Fluent in English
Excellent communication skills (written and oral)
Commercial awareness
* Organisation skills, including effective time management and
prioritisation of demands
* IT - competent in MS Excel, Outlook, Word, Powerpoint

Desirable:

A-Level or equivalent
1-3 years in customer service
Attention to detail

If you think this role is for you, please apply today

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.