Account Manager (Temporary)

You will be working in a small, friendly and supportive team where there is a very friendly and "family" like culture.

Your purpose?

As an Account Manager you will be responsible for a portfolio of Clients across e-commerce, direct mail, and magazine fulfilment.

Key responsibilities:

• Management of customer service issues in relation to your portfolio supporting on the Magazine E-commerce side of the business
• All work to be completed within agreed timescales to the satisfaction of the client and or agreed client SLAs
• Schedule meetings and conference calls; handle issues escalations and resolution
• You will maintain the highest levels of communication at all times, so that client business can be dealt with efficiently
• Look always to work to agreed procedures, monitor and making changes where necessary for continuous improvement.
• Look to prioritise key tasks on a daily basis, ensuring completion at the end of each day
• Work as smart and efficiently as possible, with files in their proper place and a clear and tidy desk
• Help to provide any information required for monthly sales reports to analyse and evaluate overall area performance, market dynamics, sector development and key account activity.

Requirements

• Account Management and experience managing a portfolio of accounts
• Experience within fulfilment, magazine, e-commerce and/or direct mail would be an advantage, but not essential.
• Desire to deliver excellent customer service.
• Experience within the logistics industry or dealing with couriers is essential
• Proven ability to deliver an exceptional customer service
• Highly motivated, professional self-starter, with the ability to identify opportunities and maximise their full potential.
• Excellent networking and relationship builder with the ability to build a good rapport quickly with clients, suppliers, trade contacts, associates and fellow colleagues.
• Proven ability to build and develop relationships with customers
• Excellent communicator, whether dealing at board or operational level
• Excellent written and verbal communicator with excellent telephone manner.
• Excellent team player
• Excellent innovator and problem solver
• Strong decision making skills
• IT proficient with excellent understanding of Microsoft/Office packages.

Other

• Salary £28,000 - £32,000
• Monday - Friday 08:30AM - 17:30 PM
• 20 hol + BH
• Customer service focused role
• Really friendly and supportive environment

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.