Resident Liaison Officer (Contract)

Resident Liaison Officer (RLO) - Walsall

Job Type: Full-time, Fixed Term (Ongoing)

Salary: Competitive hourly rate - £11.68 per hour

Start Date: ASAP

Location: Walsall

We are currently recruiting for the role of Resident Liaison Officer (RLO) on behalf of our client in Walsall. This full-time, fixed-term position offers a competitive hourly rate of £11.68, and the contract is ongoing.

Responsibilities of the Resident Liaison Officer:

• Develop positive relationships with residents to provide information and support during upgrade works.
• Conduct pre-entry visits and company inductions.
• Visit tenants in their homes to advise on the timing and nature of work being carried out.
• Establish good working relationships with site teams and clients.
• Act as the main point of contact, addressing problems and queries from tenants.
• Contact neighbourhood housing associations and build working relationships with them.
• Monitor and resolve customer complaints, ensuring customer satisfaction.
• Support the production team throughout the construction process, including decanting and handover.
• Communicate and maintain good relationships with residents and the construction team.
• Organise and attend resident's drop-in sessions, some outside standard office hours.

Requirements for the Role:

• Previous experience as a Resident Liaison Officer is desirable.
• Strong communication skills (written and verbal).
• Good knowledge of Microsoft Word, Excel, and Outlook.
• Self-motivated with strong organisational skills.
• Familiarity with system programs.
• Ability to multitask, prioritise, and manage time effectively.
• Good telephone and face-to-face manner, active listening, and ability to handle urgent situations.
• Patience, empathy, and a passion for effective communication.
• Flexibility as required.
• Valid CSCS Card and First Aid Certificate are desirable.

About us: Daniel Owen is a reputable recruitment consultancy specialising in the placement of skilled temporary and permanent workers in various roles within the Built Environment. We have a strong reputation for working with some of the UK's largest and most respected construction, maintenance, and engineering companies.