Hire Controller (Permanent)

Job Title: Hire Controller

Location: Hatfield, AL10 0RN

Salary: £25,000 - £30,000 per year

Job Type: Full-time, Permanent. Monday-Friday, no weekends required

About Us:

Survey Express Services have over 45 years' experience in the industry. Working closely with all the leading manufacturers, we continue to invest in training and equipment for both our workshop and sales staff to ensure we can offer the latest technology and cost saving solutions.

The Role:

Are you looking for a challenging role where you can thrive in a busy environment?

Working for the UK's premier independent Survey and Site Safety Equipment Specialists. Operating from 5 offices nationwide we specialise in the Hire, Sale and Service of Survey and Safety instruments and equipment to the construction, civil engineering and utility sectors.

As the first point of contact at our depots, the Senior Hire Controller plays a pivotal role in driving our business' success, by building & maintaining strong customer relationships, understanding our customers' hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within Survey Express Services.

A typical day for the Hire Controller will include:

• Overseeing all hire desk administration including customer and supplier queries
• Managing sales, incoming and outgoing hires
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Working effectively with the depot team of drivers and technicians
• Resolving any customer complaints and supplier issues efficiently

About You:

Successful applicants should demonstrate the following:

• Previous experience of working within a high-volume hire desk role is essential
• Excellent customer service skills with a focus on driving new sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a survey hire or tool hire background would be great, we are keen to recruit someone with a proven passion for customer service and the ambition to learn and develop

Benefits include:

• Competitive salary and bonus scheme
• Up to 22 days annual leave plus bank holidays
• Contributory Pension Scheme
• Free On-site parking

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Quarterly bonus

Experience:

• Hire Controller: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Ability to Commute:

• Hatfield (required)

So, what next? Please send your CV along with why you would be a great fit for Survey Express Services!

Candidates with experience or relevant job titles of; Hire Controller, Admin Executive, Admin Manager, Administrator Support Service Desk Team Leader, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Analyst, Helpdesk Support, Client Services Support, may also be considered for this role.