Claims Support Assistant (Permanent)

Job Title: Claims Support

Location: Reading / Hybrid Working

Salary: Competitive

Job type: Permanent, Full time

Guardian was 're-born' with a simple objective….to make life better. It's at the core of everything we do and we've worked hard to turn an idea into an exciting business proposition. We've bought together the best capability, technology and people to create a business that challenges conventional thinking, and approaches things differently.

We believe that by being trusting we will be trusted in return. For our business that means providing Financial Advisers and their clients with products and services that they can be certain of. For you that means being part of a team where you can really make a difference, and part of a culture that is driven to make life better. You'll be in an environment that you can trust to do everything it can to help you grow and succeed.

If you are looking for an exciting career in Claims and be part of an innovative and growing business then join us at Guardian to experience 'Life. Made better'

What you'll be doing:

Working in our growing team you'll be responsible for supporting our Claims Specialists in managing a portfolio Life, Critical Illness and Disability claims. This will involve communicating with customers, financial advisers and other third party service providers by phone and email. You'll also need to carry our regular tasks such as managing our workflow and claims diary to support the smooth operational running of the team.

The Key Responsibilities of the role are:

• Supporting the Claims Specialists in managing all aspects of Life, Critical Illness and Disability claims in accordance with Guardian's operating processes and agreed claims philosophy with a high level of accuracy
• Managing other claims such as Premium Waiver and Fracture claims within an agreed claims authority as required
• Carrying out tasks on a daily basis such as managing the claims phone line, claims inbox and claims diary to support the operational running of the claims team
• Communicating with clients, advisers, and third parties such as GP surgeries and hospitals by email and telephone
• Developing, reviewing, and updating claims processes and procedures and identifying ways to continually improve the operational performance of the Claims team
• Adhering to current financial, FOS, regulatory, legal and industry guidelines in processing claims, including DPA.
• Inputting and maintaining claims data
• Promoting the Claims Department across the business
• Performing other ad-hoc duties across the business as and when required

Who we need?

Ideally, you will have;

• Great customer service skills with a passion and desire to achieve the best outcome for the customer
• A proactive and collaborative nature, with the ability to navigate ambiguity and work with colleagues across the business to drive improvements in the claims proposition
• A knowledge of the UK protection insurance market and regulatory environment

To support this experience, you'll have special skills or qualities such as;

• Excellent communication skills, both verbal and written
• Strong planning and organisational skills

Benefits:

This is a fantastic opportunity to develop professionally with great career prospects and a generous benefit package which includes:

• Training
• Support with professional qualifications
• Private Medical Insurance
• Life Cover
• 25 days holiday
• Company pension scheme
• Additional option benefits and staff discounts

Please click on the APPLY button to be directed to the company's recruitment page.

Candidates with the relevant experience or job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Claims Handler, Customer Claims Handler, Claims Advisor, Claims Assistant, Personal Assistant Admin Assistant, Office Administrator, Administrator, Office Administration Assistant, Administrative Assistant, Office Coordinator, Receptionist, Secretary, Business Administrator, Support Administrator, Reception Administrator, Business Support, Executive Assistant, PA, Office Assistant, Office Coordinator, Office Manager, Business Administrator, Accounts Assistant, Accounts Administrator may also be considered for this role.