Order Service Advisor (Permanent)

Job Title: Order Service Advisor

Location: Chester

Salary: Competitive

Job Type: Permanent, Full Time

Working Hours: Monday to Friday 8.30am - 4.30pm

Widex is one of the world's leading manufacturers of hearing aids.

Our mission is to provide the best hearing aids and the best customer services. We enable people to connect and communicate easily by developing the most advanced and user-friendly hearing aid technology.

Widex is a family-owned company founded in Denmark in 1956. Widex hearing aids are sold in more than 100 countries, and the company employs over 4,000 people worldwide.

About the Role:

The purpose of this role is to support the operations function by handling new orders, repairs, and credit returns. We must ensure they are processed efficiently and correctly providing excellent customer service through correct order placement, processing and dispatching of all hearing aid and accessory orders.

Key Responsibilities:

• To be responsible for creating and processing Widex new orders and repairs ensuring industry leading quality through efficiency and attention to detail, ready for shipping for Widex UK and Ireland, part of the WS Audiology Group
• Creating sales orders and return orders and identifying the correct order process route
• Checking all order data is entered correctly
• Liaising with all internal teams for any order queries
• Receiving stock for local warehousing
• Picking stock from the Warehouse to fulfil repair orders
• Completing hearing aid programming
• Receiving and sorting orders from the European Manufacturing and Distribution Center based in Poland ensuring the finished goods match the sales orders
• Any other duties compatible with the requirements of the post subject to the direction of the Management

About You:

• Previous work experience in an Operations/Logistics environment desirable
• Previous experience of service and repair processes beneficial
• Self-motivated and self-quality managed essential
• Exceptionally high level of attention to detail essential
• Strong IT literacy skills: Microsoft packages from Office to ERP systems including CRM.
• Excellent interpersonal skills with all internal and external customers

Benefits:

• Competitive salary dependent on experience
• Annual company bonus approximately 10% of annual salary
• Generous pension scheme - up to 10% matched contribution
• 26 days holiday plus bank holidays
• Above average Life Assurance
• Free Parking
• Enhanced Employee Assistance Programme
• This position is required to be office based due to the requirements of the role and interaction with the wider team

Please click on the APPLY button to send your CV and Cover letter for this role.

Candidates with experience of; Customer Service Representative, Order Processing Specialist, Service Coordinator, Customer Support Associate, Order Fulfilment Specialist, Sales Support Representative, Order Management Coordinator, Client Service Advisor, Customer Care Coordinator, Sales Order Specialist, Service Order Coordinator, Order Entry Specialist, Customer Service Coordinator, Order Processing Coordinator, Service Desk Advisor will be considered for this role.