Regional Manager (Permanent)

Job Title: Regional Manager

Location: Glasgow/Paisley (Hybrid)

Salary: £42,037 per annum

Job Type: Permanent, Full Time

The Company:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

The Role:

We are currently looking for a Regional Manager to join our dedicated and compassionate Trafficking and Exploitation Survivors' Service (TESS), on a Permanent contract.

The successful candidate will be an innovative Leader, with the ability to confidently handle challenging conversations. The will have a positive approach to working with people in sensitive and emotionally demanding situations and be passionate about protecting our vulnerable clients.

Duties and Responsibilities:

• Responsible for day-to-day operational management of the TESS service in line with business requirements as well as ensuring contractual compliance with the terms and conditions of Migrant Help's contract with Scottish Government under the Victim Centred Approach Fund (VCAF)
• Line management, supervision and appraisal of direct reports and leading on team meetings and staff engagement activities
• Responsible for the recruitment, management, and development of the TESS operational team, ensuring a high performing, highly motivated and engaged team who will contribute to organisational success
• Managing workload allocation and delegating work appropriately ensuring effective delivery of service across the region and in line with contractual, legal, and organisational requirements
• Primary contact and operational lead for stakeholder engagement in the region; engaging with key stakeholders including but not limited to, Scottish Government, Police Scotland, Statutory Services, Local Authorities, NGOs etc
• Building and maintaining excellent working relations with key partners throughout Scotland, ensuring that support for clients is qualitative and joined-up
• Incident and critical incident management responding to escalations and leading on safeguarding within the regional service
• Ensuring that organisational Health and Safely processes and procedures are followed
• Working closely with Migrant Help Facilities team to jointly manage regional facilities including offices and client accommodation
• Responsible for data and management information and to ensure effective collation, completion and submission of contractual and organisational reporting requirements, including but not limited to; operational service updates, financial reporting, invoicing, audit/inspections, etc. ensuring these are completed accurately and within timescales

Experience and Skills:

• Previous experience in a people management role (minimum 2 years) and experience of supporting or managing others in their work
• Experience of working in social care setting and working with clients who present with complex needs, including mental health, psychological trauma and substance misuse
• Skilled at providing effective development and support to team members
• Working with people in sensitive and emotionally demanding situations is essential
• Excellent administrative and organisation skills, with meticulous attention to detail

If you are an excellent communicator, have skills in developing a service to best support clients and are looking for an exciting role within a charity that is making a difference, we'd love to hear from you!

What else to expect:

• The post is subject to a Protecting Vulnerable Groups (PVG) check
• The Trafficking and Exploitation Survivors' Service operate Monday to Friday between the hours of 9am and 5pm. You may be required, from time to time, to work additional hours, including but not limited to, being on call. Some flexible working may be agreed with the organisation if appropriate
• Travel throughout Glasgow/Paisley, and sometimes further afield in Scotland/the UK, will be required

​Benefits:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme

About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.

Closing Date: 1st April 2024

Please click on the APPLY button to complete the application form for this role.

Candidates with the experience or relevant job titles of; Service Manager, Partner Relations Manager, Communications Manager, Senior Executive, Client Relationship Manager, Operations, Director, Head of Strategy, Head of Operations, Senior Management and Brand Management Executive may also be considered for this role.