Housekeeping Supervisor (Permanent)

Job Introduction

Role Responsibility

• Ensure all housekeeping meets the specifications and standards set by the client, as directed by the Housekeeping Manager and Operations Manager
• Ensure the housekeeping team operates in a professional manner at all times, portraying a positive working culture and work ethic

• Manage and operate a daily handover sheet detailing all information which needs to be handed over in the absence of the Operations Manager.
• Ensure all individual housekeeping requirements are in place before the delegates arrive
• Ensure full compliance in relation to the purchasing of all products/equipment necessary to deliver the cleaning service
• Ensure that all costs and expenditure are within the budgeted levels agreed between the Client and Our. Control all costs such as labour, expenses, cash purchases as agreed with your line manager
• Comply with all relevant sections of the Client Quality Assurance Audit.
• Build and maintain excellent client relationships
• Ensure that all equipment, monies and the overall establishment, is safe and secure at all times
• Ensure the standards across the sites are in accordance with the Service Level Agreements and Key Performance Indicators specified in the service contract
• Manage and control all stock, cleaning and chemical requirements used within the department
• Action customer compliments by praising staff and resolve complaints satisfactorily, referring to your line manager where necessary
• Attend to and take all necessary action, statutory or otherwise, in the event of incidents or accident, fire, theft, loss, damage, unfit food, or other irregularities and take such action as may be appropriate
• Comply with all Our Company policies/procedures and client site rules and regulations
• To carry out the Duty Manger role as per roster, undertaking all tasks within this role

• To support the Housekeeping Manager with recruitment and manage, induct, train, motivate and appraise staff to promote good employee relations and operate within Company procedures, legislation and the Investors in People standards. Maintain training records for all staff, ensuring that individual needs are recognised and met either through on or off job training.
• Ensure that all Our employees project a positive, approachable, friendly and professional image.
• Comply with the procedures as laid down within the Unit Personnel Manual or as advised by the Human Resources Manager.
• Support with the monthly team briefing meetings using the Company Team Brief format.
• To monitor and report all staff absences

The Ideal Candidate

• A high level of customer services / host experience in prestigious environments.
• Previous experience of providing similar service bundles via a multi-skilled workforce to blue chip organisations or within prestige environments with a strong focus on customer service.
• Relevant training, qualifications and experience to deliver services in line with legislative and statutory requirements.
• Good understanding and experience of working in a mailroom/reprographic environment and using hotel principles to successfully deliver services
• Experience with focusing on individual customer requirements and care whilst meeting required service levels.
• Awareness of the need to provide services in a sensitive manner such as not to affect AZ's business, reputation or share value..
• Ability to handle feedback in a calm, structured and professional manner.
• Attention to detail
• Ability to challenge ideas and opinions in sometimes confrontational situations
• Essential
• People management skills
• Knowledge of the cleaning industry
• Sound communication skills

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