Complaints Review Officer (Temporary)
Complaints Review Officer
Tower Hamlets
35 hours per week
09:00-17:00pm
£23.48per hour
Responsible to the Customer Relations Manager who reports to the Head of Regulatory Assurance. The role is to undertake Stage 2 reviews of complaints casework.
Experience:
* Experience in undertaking complex and multifaceted investigations.
* Experience in composing thorough and professional complaint responses
* Proven experience in diplomatically challenging and constructively pushing back on colleagues when necessary to achieve optimal outcomes within a collaborative work environment.
* Working in high pressured complaint handling environment
· Experience in pursuing information from different teams in order to compose a professional and concise high-quality response.
RELATED COMPLAINTS REVIEW OFFICER JOBS
