Customer Service Advisor (Permanent)

Job Title: Customer Service Advisor

Location: Highbury Campus, Portsmouth

Salary: £22,132.00 (Full-Time Equivalent)

Job Type: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent

About the College:

As a newly merged College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workplace culture and one that offers competitive benefits for its staff. By joining us, you will personally be part of the change we are driving and will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators. Everyone at the College is part of the bigger picture and together, each role makes an impact and in turn a difference to our students learning journey.

We have an unrivalled curriculum of courses on offer for students of all ages and stages covering A-levels, Apprenticeships, Vocational & Technical courses. We also offer Higher Education, Online learning and Community courses that appeal to the needs of the local community.

What We Offer:

• Annual Leave: 25 days plus 8 days bank holidays and plus a 2 week winter shutdown
• Full training provided alongside ongoing development and the ability to obtain qualifications
• Strong government pension
• Learning & Development programmes by The Community Adult Education Department
• Onsite discounts: college Hair Salon & 50% off at the college Sports Centre
• Online discounts: Unidays, Student Beans and Totum with a COPC email address
• Free car parking across all campus sites (apart from Arundel)

About The Role:

As a customer service assistant here at COPC, your role will encompass various responsibilities aimed at providing excellence service to students, staff and visitors. This will include greeting and assisting visitors, handling enquiries via phone, email and face to face, providing information about college services, courses and events. You will also be supporting with student enrolment, registration processing, resolving complaints & issues efficiently, maintaining a welcoming environment and collaborating with other college departments to ensure smooth operations and a positive experience for everyone interacting with COPC.

Key Responsibilities:

• To greet and assist visitors, students and staff
• Represent COPC with he upmost professionalism with every interaction
• Giving guidance and support to students during the enrolment and registration processes, ensuring accuracy of documentation
• Handling of sensitive information with confidentiality and adherence to data protection regulations
• Foster a positive and inclusive environment that promotes diversity, equality and respect among all members of the college community.

To be successful in this role, below is what we would need from you:

• Excellent communication skills both verbal and written
• Strong interpersonal skills, maintaining an approachable demeanour to aid a positive first impression and rapport building
• Customer focused mindset with a commitment to providing exceptional service
• Problem solving abilities in order to resolve issues independently or collaboratively with colleagues
• Previous experience in customer service, administrative support or a similar role would be beneficial but not necessary

Diversity and Inclusion:

Equality, Equity, Diversity, and Inclusion are central to the work of the College. This underpins the vision of the College to transform lives through providing exceptional education and training.

The College's commitment to Equality, Equity, Diversity, and Inclusion is reflected in the continued successful promotion of these strands through the curriculum, enrichment activities and the range of direct and indirect student support services.

Pre Employment Checks:

The College is committed to safeguarding and promoting the welfare of children and young people. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references.

We reserve the right the close the job advert when we have had successful applications, and it may not run for the full duration of the advert.

We do not accept CV's from agencies for these roles.