Customer Success Manager (Permanent)

Job Title: Customer Success Manager

Location: Mold

Salary: £30,000 to £40,000

Job type: Full time – Permanent

The Important Bit – The Package

• Salary in the region of £30,000 to £40,000 dependent on experience plus performance related bonus
• Ongoing development, training and support
• Opportunity to progress within the growing Head Office Team
• 30 days annual leave
• Additional day off for your birthday
• Regular team building days/nights out
• Quarterly Employee awards recognising performance
• Early finish on a Friday
• Company pension
• Christmas bonus

The Role – Customer Success Manager

Reporting to the Company Directors, as the Customer Success Manager you will be a highly organised and proactive individual requiring minimal supervision. You will be responsible for liaising between our regional branches and our key national accounts helping to price new opportunities, schedule works in and ensure customer satisfaction.

You will be based at our Head Office in Mold, North Wales and our standard working hours are 8am-5pm Monday to Thursday and 8am–3pm on Friday. Some flexibility will be required to support the needs of the business.

• Complete management of our increasing portfolio of National Account Customers
• Main point of contact acting as a liaison between our regional branches and our key national accounts to ensure customer satisfaction and KPI’s are met
• Monitoring of customer enquiry inbox and distribution of leads to regional branches
• Liaising with customers, obtaining PO numbers, ensuring all costs are correct and queries are resolved
• Maintaining up to date records and contact details on our CRM system
• Assisting with the completion of new supplier forms, pre-qualification questionnaires and requests for quotations.
• Pricing new national customer opportunities and liaising between head office and our regional branches.
• Supporting the management team where needed with national sales initiatives.
• Communication with a variety of customers and suppliers via telephone and email.

Our Requirements

• Preferably a minimum of 2 years’ experience in a B2B customer service/sales role
• Excellent communication and interpersonal skills
• Well-presented and professional with a positive, ‘can-do’ attitude and customer focused approach
• A pragmatic and logical thinker who’s well organised and pays excellent attention to detail
• Ability to manage own workload with minimal supervision

Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858

More About Us

Jackson Fire & Security is a family run business and one of the leading independent fire and security solutions providers operating nationally. We’ve grown steadily since we formed in 1991 and we’re now one of the most respected solutions led companies operating in the field.

We are committed to promoting diversity and inclusion in the workplace. We believe that a diverse and inclusive workforce enhances our ability to meet the needs of our clients and fosters a positive and collaborative work environment.

We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, sexual orientation, gender identity, age, religion, disability, or any other characteristic. Our hiring decisions are based on merit, qualifications, and business needs.

We strive to create an inclusive culture where all employees feel valued and respected. As an equal opportunities employer, we actively encourage candidates from underrepresented groups to apply.

All applications for this Customer Success Manager vacancy are to be submitted online, and strictly no agency calls or agency CV submissions.

Please click on the APPLY button to send your CV for this role.

This Job description is not exhaustive but outlines the main requirements. 

Candidates with the relevant experience or job titles of; Customer Service Manager, Customer Success Manager, Customer Service Executive, Customer Success Executive, Account Manager, Client Support Advisor, Client Administrator, Sales Administrator, Customer Support Administrator, Client Services Advisor, Sales Support, Customer Service Agent, Key Accounts, National Accounts, will also be considered for this role.