Japanese speaking Customer Service Advisor - Nightshift (Permanent)

Customer service Advisor - Japanese Speaker

£16,500 per annum, permanent + Nightshift Allowance

Do you feel it's time for a change?

Do you want to use your language skills in a multinational organisation and make a difference?

This could be a really amazing opportunity for you just now. Please read on!

• 40 hours contact - Monday to Sunday 01:00 am -09:30 am however these times is always subject to change depending on business requirements, so this should be taken into consideration.
• Perkz: employee benefits scheme that works with the best UK retailers
• Learning and Development courses
• Career opportunities within the account
• Monthly incentives

Responsibilities and results:

• To respond to all customer enquires within given timescales, efficiently and effectively.
• To develop and maintain a full knowledge of client products and services.
• To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
• To deal with all correspondence as requested/required.

Knowledge and skills required are:

• Fluent in English and Japanese.
• Experience of or aptitude for Customer Service.
• Good organisational skills.
• A working knowledge of MS Word / Excel
• Excellent communication skills and the ability to remain calm in all situations.

Benefits: chill out lounge with Sofa's, canteen facilities, free hot beverages, business casual dress (yes, jeans are fine!), Fridays are doughnuts and fruit day, Pension Scheme, career opportunities, generous holiday allowance, discounts at over 130 well-known retailers

If you are interested in this role, please apply online today!

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