Portuguese Speaking Customer Advisor (Permanent)

Portuguese Speaking Communicator

£16,500 per annum, Full Time, Permanent

We provide customer support services for many different clients and if that doesn't sound exciting to you, we can assure you it is! We challenge you to come and work for us in a multilingual fun environment, where most speak at least two languages, and we communicate daily with people all across Europe!

Working Hours between 8am and 5pm Monday to Friday.

These times are always subject to change depending on business requirements, so this should be taken into consideration.

A good benefit package as below:

• 40 hours contract
• Perkz: employee benefits scheme that works with the best UK retailers
• Learning and Development courses
• Career opportunities within the account
• Monthly incentive prizes

If you feel you would like to be part of this team and you are ready to show your best talents, please read on:

RESPONSIBILITIES AND END RESULTS:

• To respond to all customer enquires within given timescales, efficiently and effectively.
• To develop and maintain a full knowledge of client products and services.
• To deal with all correspondence as requested/required.
• Logging of all calls accurately and in line with procedure.
• To meet and exceed daily/weekly targets

Experience, knowledge and skills required are:

• Being fluent in English and Portuguese.
• Experience of or aptitude for Customer Service.
• Good organisational skills.
• Excellent communication skills and the ability to remain calm in all situations.
• Ability to work on own initiative and under pressure in order to achieve deadlines.

We put the customer at the heart of everything we do and you will be trained to resolve calls by taking ownership of the request/problem and providing first touch resolution whenever possible.

All candidates must have the Right To Work in the UK before the apply.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.