Business Centre Manager (Permanent)

My client are a serviced office/managed office provider based in Waltham Abbey. They are looking to recruit a hands on, proactive manager to take on this new role! Must have previous Sales experience!

Job Scope:

• To continuously work to strengthen and build the business within the centre(s) by account management, proactive practices and delivering exceptional service to clients and agents alike. Managing the centre(s) on a day to day basis ensuring the KPI's are being delivered and also maximum sales potential being reached.
• Reports to the Senior Manager and located onsite, but is expected to travel between sites as required.

• Job Description:

• Supervision of the maintenance, reception and administration staff within the centres.
• Responsible for the day-to-day operation of the site or sites.
• Continuously work to strengthen and build the brand by delivering exceptional service to clients and agents alike.
• Processing of supplier invoices.
• Regularly walk round site(s) to confirm that standards of appearance are being maintained.
• Ensure that all Health & Safety procedures are adhered to. (Weekly fire alarm tests, six monthly evacuations, identification of hazards of slips, trips and falls etc.)
• To work with the Senior Manager to compile and implement a holistic sales and marketing strategy.
• To work alongside the Senior Manager to drive and deliver revenue into the properties in order to meet and exceed the budgets.
• To ensure the KPI's for each site are being delivered to ensure maximum sales potential being reached.
• To develop and foster an environment which identifies all sales opportunities and develops a win-win culture to maximise sales.
• Ensure consistent, professional and proactive sales practices are adhered to, in line with defined KPI's.
• Ensure all sites carry out marketing and follow up on leads received to maximize sales potential.

• To ensure re-active sales processes are adhered to and that the information and data is captured within the internal database and is 100% accurate to maximise sales opportunities.
• All sales and marketing reports are completed in a timely fashion.
• Ensure that company procedures are adhered to.
• Any other tasks deemed reasonable by Regional Manager.

Sales skill and experience.

• Marketing skills
• Negotiating skills
• Excellent time management and prioritization skills
• Excellent communication skills
• Excellent customer service skills
• Good working knowledge of Microsoft Office

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