Service Advisor - Automotive (Permanent)

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast-paced environment? Can you deliver world class customer service? If so, we are now recruiting for a Service Advisor and are looking for individuals like you!

Our Skoda Dealership in Bridgwater is looking to recruit a new Service Advisor to join the friendly and passionate team.

The successful candidate for our Service Advisor position will have previous experience in delivering and exceptional customer experience. This is an excellent opportunity for the right candidate to join a strong team and progress their career.

What can we offer you?

• Highly competitive salary
• Full time hours, Monday to Friday
• Workplace pension (salary exchange option)
• Life insurance
• Employee discounts
• 22 days holiday plus bank holidays
• Childcare vouchers
• Cycle to work scheme
• Refer a friend reward
• Death in service insurance
• Discounted products & servicing in addition to being a great place to work.

Service Advisor Responsibilities:

Joining the team, you will have the opportunity to work with an exciting product. A large part of the Service Advisor position will involve:

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding the sale of repairs required.
• Maintaining good housekeeping standards and orderly administration of your work.

The ideal Service Advisor:

The successful candidates will demonstrate some skills that will prove very beneficial in the position, including:

• Customer awareness.
• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving licence.

The Company

Helston Garages Group are one of the 25 largest dealer groups in Britain and the largest in the South West, employing more than 1,100 staff across 37 franchise dealerships providing customers throughout Cornwall, Devon, Somerset and Dorset with high-quality new and used cars and vans generating a turnover in excess of £600 million and representing a range of franchises including VW, Audi, BMW, Jaguar, Land Rover and Skoda. The company is privately, family owned and is very proud of their history, determined to retain the principles of honest dealing, customer service and staff welfare that are responsible for nearly 60 years of success.

This is a fantastic opportunity to join one of the top 25 dealer groups in the UK.  If you feel you have the skills, aptitude and attitude to be our Service Advisor then please click ‘apply’.