Passenger Service Agent- Birmingham Airport (Temporary)

Passenger Service Agent

Birmingham Airport

To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Job Responsibilities

The following responsibilities are associated with this job role:

• Assist passengers with self-service check-in kiosks
• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and quarantine as required
• Make public address announcements as required
• Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements
• Comply with Swissport Standard Operating Procedures (SOP's)
• Operate computers and specialist equipment such as air-bridge, scanners and airline specific software
• Produce work-related documentation when required
• Maintain the highest standards of safety and security at all times
• Other duties as assigned

Career Progression

You will commence the role as a Grade 1 Agent Level 1, after successful completion of 12 months service subject to passing the probationary period and demonstrating competence in all basic and intermediate tasks, you will become a Grade 2 employee. Following a further period of development and subject to job vacancies arising you will have the opportunity to apply for other positions /promotion.

Qualifications & Competencies

• In possession of at least three GCSE's / O Level or Leaving Cert (and equivalent)
• Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
• Ability to speak and understand the English language
• Ability to travel to the airport at times where public transport is not available
• Excellent communication skills (written and verbal)
• Must be able and willing to type and learn airline specific computer systems
• Ability to follow processes and procedures and apply flexible approach when required
• Willingness to work in inclement weather if required
• Passionate about customer service
• Commitment to continuous improvement
• Self motivated and able to work independently
• Previous experience working in an aviation environment is desired
• Ability to speak additional languages is desired

(25 hours minimum per week)

If you are interested in applying for this vacancy please register your details on our website (www.airportplacements.co.uk) and we will call you!

5 year work History is a VERY IMPORTANT aspect of your online registration so please ensure accuracy is maintained as the success of your application will be based on the information you provide.

Essential Requirements:

• Provide a full 5 year checkable history on registration
• Provide a basic Disclosure Scotland Criminal Record Check (Cost of which to be met by candidate)
• Be at least 18 years old
• Be eligible to work in the UK

Additional Information

• £7.42 per hour
• Full training will be given
• Shift work including Early/Days/Lates/Nights
• 25 hours per week