Customer Care Coordinator (Permanent)

Are you a super organised, meticulous individual who enjoys working at pace within a supportive environment? Do you have a passion for getting things done, doing the right thing and working together? 

If you have solid experience of providing coordination and administrative support across a range of service areas and are looking for an interesting challenge within the housing sector, we want to hear from you!

• A competitive salary of circa £20,000 - £23,000 per annum
• 23 days holidays plus public holidays
• A great pension scheme
• The ability to buy extra leave and discount cards
• Flexible working
• Employee referral scheme
• Cash claim-back on medical treatments
• Travel to work loan
• Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, critical illness and travel insurance

These are just a few reasons why our talented team of Customer Care Coordinators work with us!

What will I be doing?

We have a newly created post as a Customer Care Coordinator at Southern Housing Group. You will serve as a point of contact and link between employees, internal departments, and external parties, including customers. The Estate Care Team is currently undergoing a major expansion which includes directly employing a team of highly reliable cleaners and gardeners to work on our estates rather than relying on contractors and outside agencies.

Our customers are at the core of our purpose and we want to ensure that our estates are maintained to a high standard. The Customer Care Coordinator is pivotal in ensuring the team delivers these services efficiency and effectively and could prove to be a superb developmental role that would bring exposure to an array of future opportunities.

What do I need?

In order to be successful as our Customer Care Coordinator, you’ll need to have, but not limited to:

• Practical experience of providing administrative and / or coordinator support i.e. raising and monitoring purchase orders, gathering accurate information for the production of key performance indicators.
• Experience of drafting or mail merge letters and other communication to colleagues and customers
• Clear and confident communication skills with an ability to understand issues quickly and pass them on as directed
• Multifaceted work ethic with excellent organisational and planning skills and the ability to work on own initiative
• Ability to travel and work flexibility from other SHG locations across London
• Demonstrate genuine commitment to work in a team

Southern Housing Group is one of the largest housing associations in southern England and has a well-established reputation as a successful business with social objectives. We provide housing of all different types of customers who live in our almost 30,000 properties. With more than 900 colleagues, we’re an organisation that’s going places.

Internally, we call this role an Estate Care Coordinator, so please don’t worry if you start to see this job title as your application progresses!

If you have the passion for customer service and want to work within a collaborative team environment as our Customer Care Coordinator, click apply today!

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.