Payment Operations Analyst (Permanent)

Do you have excellent attention to detail and are now looking to take the next steps in your career within a fast-paced international business?
If the answer is yes, the team at Affinion would love to hear from you!

Our Payment Operations Team in Portsmouth is looking for a highly motivated individual to fill the vital role of support for our Senior Payment Operations Analysts. 
Role Summary

Joining our team as our Payments Operations Analyst, you will thrive in a fast paced ever-changing environment and have a desire to develop and progress within your career.  Your daily tasks will also include:

• Ensure disputes against payments are processed within 24 hours (chargebacks, retrievals & fraud alerts)
• Monitor the Expected v Actual billing report, track and resolve all variances
• Monitor reports, escalating and driving through to resolution of any variances impacting month end pay through rates
• Track Account Updater files and monitor results, taking action where responses received present a risk to future billings
• Compile the monthly KPI deck and present to Senior Manager for review, ensuring the data is accurate and provides comprehensive commentaries where unexpected behaviour has occurred
• Maintain accurate User Guides for all processes relating to the role
• Identify & propose system improvements and enhancements and drive them through to implementation
• Review & resolve the billing exceptions on a daily basis working closely with our Technical Support & Development Teams

Our Ideal Candidate

To be considered for the role of Payment Operations Analyst, you will have the ability to absorb and quickly grasp billing processes across different technical platforms and apply that knowledge laterally when analysing data.  You will have a high level of personal accountability and the flexibility to function in a fast-paced business, ever-changing environment.  We also require:

• Ability to prioritise multiple tasks and ensure they are completed within deadlines
• Excellent communication skills - the ability to present and articulate reports/data to key / senior stakeholders
• Effective critical thinking skills to analyse data to facilitate problem resolution and highlight trends and issues
• Excellent attention to detail
• Strong computer literacy skills would be advantageous eg: SQL, Excel, Powerpoint and Visio
• Must be open-minded, flexible, and willing to promote change

Why work for us?

As our Payment Operations Analyst, you will be entitled to a great range of benefits including:

• 25 days holiday
• Competitive salary of £21,000 - £25,00 DOE
• Company pension Scheme
• Subsidised Gym Membership
• Discounts & offers for Affinion employees (including travel discounts)
• Free onsite parking

Our Business

Affinion is a leading global provider of tailored customer engagement solutions designed to help companies build deeper connections with their customers, improve customer retention and loyalty, and generate increased revenue. We work with some of the world’s largest businesses in the telecommunications, financial, retail and travel sectors.

About Us

Affinion is a part of Affinion Group which employs more than 3,000 people and offers services to more than 5000 clients across 20 different countries throughout Europe, Africa, and the Americas.

At Affinion International, our daily activities are driven by these key values: 

Communication, Customer Focus, Integrity, Passion, Team Work, Total Performance and Trust

If you feel you have the skills and experience required to excel in the role of Payment Operations Analyst, we want to hear from you. Please click APPLY below to register your interest.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.