Customer Services Assistants / Access Controllers (Contract)

Job Title: Customer Services Assistants - Access Controllers

Location: Kingston upon Thames

Salary: £11.82 per hour (£22,799 FTE)

Job type: Full / Part Time, Casual Contract

Start Date: 24th August 2020

Hours of Work: Monday to Friday 8.00am -22.00Hrs, Saturday - Sunday 8.00am - 18.00Hrs

The Company is a wholly owned subsidiary company of The University, established in December 1997. It is a non-profit making organisation providing facility management services to The University.

Job Role:

The Access Controller role exists to ensure that the numbers of people in high demand buildings is limited to the number compliant with social distancing guidance. For the July pilot, this role will exist for all buildings that are opening, except for Coombehurst where it is agreed that this will not be required.

From September, this role will be limited to libraries as it is not possible to effectively measure attendance levels in other buildings due to their open nature.

Key Responsibilities:

• Count the number of individuals who enter or leave the building providing an accurate count of people inside the building at any one time as well as recording attendance levels on an hourly basis to help measure demand over time. The 'not to be exceeded' number will be given to the Access Controller, who will be tasked with ensuring that number is not exceeded
• Check students have a valid booking to access a study space, click and collect or I&TS support
• Check staff are on the list of those authorised to attend campus
• Explain the situation to individuals who cannot come in due to capacity being reached or not having approved access. Follow a pre-agreed script, which will be given to Access Controllers to ensure a consistent approach when informing individuals the building is at full capacity.
• Behave politely and professionally when engaging with staff, students and visitors putting their mind at rest around safety wherever possible
• Call Reception or Security to escalate the matter if individuals are uncooperative/rude. This role is non - confrontational and others will deal with situations of potential disagreement or conflict
• Issue Report to the Customer Services Supervisor every hour on the current number of people in the building
• Be flexible in the first few weeks as people get used to the new systems

Key Responsibilities:

• Paid annual leave

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; Customer Service Administrator, Customer Services Executive, Customer Service Representative, Customer Support, Client Services, Customer Service Executive, Customer Assistant, Customer Aid, Customer Service Telephone Consultant, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support, Business Support, Customer Service Advisor, Customer Service Engineer, Customer Services Officer, Administrator, Customer Service Assistant may also be considered for this role.