Customer Service Adviser (Permanent)

Customer Service Adviser
Trafford Park
£22,000 + Performance Bonus + 25 days holiday, pension and standard benefits
Reporting to - Commercial Manager

Responsibilities / Accountabilities
Primary contact for specific Depot allocated customers
Processing of all Direct Delivery orders and Purchase Orders and liasing with Suppliers
Primary contact for Water Treatment enquiries
Monitoring and completion of Customers own stock replenishments
Receipt and processing of customers orders onto M4 computer system.
Documentation of all relevant information from customer orders.
Check and validate customer confirmation purchase orders.
Regularly update information on system including maintenance of records on customer pricing
Receive and process enquiries, ensure follow up.
Process Return Inwards Notes.
General administration to include filing and post.
Liase with other sales staff to maximise sales opportunities.
Communication with customer regarding concessions and any other required information.
Documentation of customer complaints
Undertake any reasonable tasks or duties assigned by the Customer Experience Manager from time to time, related to the effective and efficient performance of the job, and providing they are within the post holders skills and ability.
Qualifications Required (Essential & Desirable)
Minimum of Grade C achieved for GCSE Mathematics & English or equivalent
Experience & Knowledge (Essential & Desirable)
Proven experience in a similar role (customer facing role essential).
Experience in taking and processing all orders, enquiries and complaints in a business with high volume processing.
Working within a fast paced environment
Personal Skills & Attributes (e.g. Team Player, Strong Work Ethic)
Effective and Empathetic telephone manner.
Customer Centric with a Problem Solving Mentality
Ability to work as part of a team and on own initiative.
Diligent when taking and processing all orders, enquiries or complaints.
Process telephone orders in a polite and courteous manner.
Work within a continuously busy environment.
Build relationships with both customers and colleagues
Health & Safety
Comply and promote all statutory and company safety policies and instigate work practices, which results in a safe and healthy workplace
Compliance
Ensure compliance with all company policies and procedures

To APPLY for this role please send your CV

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.