Office Receptionist / Customer Care Support (Permanent)

Job Title: Office Receptionist / Customer Care Support

Location: Belper

Salary: Depending on experience

Job Type: This is a full-time - permanent role, 8.30am to 5.30pm, Monday - Friday (Discretionary 16.30 finish on a Friday). Please note - a job share option may be considered for this role.

At Peveril Homes, we care about the homes we build and the communities that we create. We've been building new homes for over thirty years and are proud that we're still a family-owned and managed company. We're proud to be part of the Bowmer + Kirkland Group, as it's one of the UK's most successful construction and development groups.

Since being established in 1923 Bowmer + Kirkland has grown to become one of the most successful privately-owned, and family run construction groups in the UK. Our Investors in People accreditation demonstrates our commitment to our staff and we are Scheme Partners of the Considerate Constructors Scheme - something which only a select number of high performing contractors achieve.

The Role:

We have an opportunity for an Office Receptionist and Customer Care Support person to join our Company, based at our head office in Belper.

Duties and responsibilities of the role will be as follows:

• Answering all incoming calls
• General Mailbox management and responding to enquiries
• Receiving, logging and distributing postal mail
• Printing and assembling site induction folders
• Printing of construction drawings and distributing to site teams
• Office and site stationary orders
• Material and subcontract orders
• Updating sub-contractor lists and updating Clixifix
• Assist with the customer care function of the business
• Customer Feedback Forms (Customer Services)
• Office Attendance and Holidays
• Weekly Build Progress Reporting
• Submit utility meter readings (monthly)
• Legionaries assessment and testing
• Collating mileage forms, authorisation and submit to Head Office
• Maintaining printers and arranging service calls
• Recording and Invoicing Peveril Securities.
• H & S - Accidents and Incident recording
• Applying for Postal Addresses
• Dealing with deliveries
• Support in other areas of the business as required

What we are looking for in the ideal candidate:

• Previous experience working in a reception/administration role
• Confident and professional telephone manner and interpersonal skills
• Ability to multitask and remain calm under pressure
• Previous experience using Microsoft Office suite
• Able to work autonomously and use own initiative
• Good attention to detail and accuracy in work

In return we offer:

• Competitive salary, depending on experience
• 25 days' holiday per year (plus 8 bank holidays and Christmas Eve)
• Entry into the Group Personal Pension Scheme

• Private Health Insurance (subject to a qualifying period)
• Eye care voucher scheme
• Training & Development Opportunities

Please include a cover letter alongside your CV to be considered for the role.

Bowmer + Kirkland is an equal opportunities employer

We are a disability confident employer and actively encourage applicants who are covered under the equality act to apply. Please contact Jane Robinson on 01773 853131 in advance of an interview to discuss any adjustments that are required in order to support you in the process.

Candidates with the relevant experience or job titles of; Administrator, Admin, Administrative Assistant, Secretary, Support Administrator, Company Receptionist, Customer Support, Client Service, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Assistant, Customer Aid, Customer Service Consultant, Administrator, Assistant, Customer Services Administrator, Customer Services support, Office Administrator, Team Administrator, Client Services Executive, Customer Service Administrator, may also be considered for this role.