Student Support and Attendance Officer (Permanent)

Job Title: Student Support and Attendance Officer

Location: Portsmouth

Salary: £23,277 per annum (Full-Time Equivalent)

Job Type: Full-Time, Permanent

Working Hours: 37 Hours per week, 39 Weeks per year

Roles Available: 2 roles - 1 at Sixth form and at Highbury Campus

About City of Portsmouth College:

As the newly merged City of Portsmouth College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workplace culture and one that offers competitive benefits for its staff. By joining us, you will personally be part of the change we are driving and will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators. Everyone at City of Portsmouth College is part of the bigger picture and together, each role makes an impact and in turn a difference to our students learning journey.

We have an unrivalled curriculum of courses on offer for students of all ages and stages covering A-levels, Apprenticeships, Vocational & Technical courses. We also offer Higher Education, Online learning and Community courses that appeal to the needs of the local community.

What we offer:

• Annual Leave:41 days which includes 25 days, 8 days for Winter closure plus 8 bank holidays
• Local Government Pension Scheme 26.10%
• Learning & Development programmes by The Community Adult Education Department
• Onsite discounts: COPC Hair Salon & 50% off at the COPC Sports Centre
• Online discounts: Unidays, Student Beans and Totum with a COPC email address
• Free car parking across all campus sites

About the role:

To be responsible for the recording and monitoring of nonattendance and being proactive in contacting students' parent/carers to establish reasons for nonattendance and recording this on student records. Reporting of any prolonged periods or patterns of absence to staff, especially for vulnerable groups. To provide administrative support to the Student Experience team to enable the effective operation of the team and helping to manage student enquiries.

Key Responsibilities:

• Ensuring that all parent/carer reported student absence, by telephone or email, is logged onto the college register system in an efficient and timely manner
• Responding to parent/carer phone calls/queries post automated non-attendance text being sent after register completion
• Work closely with the safeguarding team when responding to parent queries of non-attendance
• Referring any prolonged periods or significant patterns of student absence to the relevant support team, via the Assistant Principal
• Providing any relevant information as requested by relevant staff to discuss student absence concerns
• Providing an efficient and organised attendance administrative function that assists student support staff to carry out their roles effectively
• Collaborate with the Finance Officers to monitor the attendance levels of students in receipt of financial/travel support
• Carry out administration of any relevant attendance paperwork for students in receipt of financial/travel support
• Responding to enquiries from students regarding student support and assisting students in accessing services by either booking appointments or ensuring that they are directed to the most appropriate member of staff

To be successful in this role, below is what we would need from you:

• Experience of working with employers, voluntary organisations, or agencies
• Experience in working in a customer focussed environment
• Administrative experience
• Experience of working with young people 16-19 in an educational setting
• Knowledge and understanding of safeguarding issues and procedures
• Ability to deal with a wide range of people and able to relate to students of all ages
• The ability to deal with difficult issues in a sensitive manner

Diversity and Inclusion:

Equality, Equity, Diversity, and Inclusion are central to the work of City of Portsmouth College. This underpins the vision of the College to transform lives through providing exceptional education and training.

The College's commitment to Equality, Equity, Diversity, and Inclusion is reflected in the continued successful promotion of these strands through the curriculum, enrichment activities and the range of direct and indirect student support services.

Pre Employment Checks:

The City of Portsmouth College is committed to safeguarding and promoting the welfare of children and young people in our college. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references.

We reserve the right the close the job advert when we have had successful applications, and it may not run for the full duration of the advert.

We do not accept CV's from agencies for these roles.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with previous job titles and experience of: Attendance Officer, Bursary Scheme Officer, Bursary Officer, DBS Officer, College Administrator, Administration Assistant, Business Support, Business Administrator, Office Administrator, Office Support, may also be considered for this role.