AV Support Technician (Permanent)

Job Title: AV Support Technician

Location: Milton Keynes

Salary: £30,000 to £34,000 depending on experience

Job Type: Full Time / Permanent

About the company:

Bletchley Park is a vibrant heritage attraction, open daily to visitors, revealing the secrets and telling fascinating stories of the secret British World War Two codebreaking operations. The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world in order to inspire them with Bletchley Park's crucial role in World War Two.

Our people, staff and volunteers, are our biggest resource and we are committed to value, invest in and nurture our people. Bletchley Park is a great place to work, and we are committed to making it even better.

About the role:

Reporting to the Head of IT, the main purpose of this role is to work alongside our external AV suppliers to provide a high level of service to the internal Bletchley Park team and our customers and ensure that incidents and problems are resolved in a timely manner.

This role will work on all aspects of our AV & IT systems and services, support staff and assist with the design and rollout of new technology into the business. Managing all aspects from first fix to commissioning. You will also be the onsite "Hands, eyes and ears" of our external suppliers and as such the desire to help and resolve user issues in a professional and well thought out manner and a strong attention to detail are the things to make you succeed in this role. Supporting the technology in our newly created learning centre and state of the art auditorium along with our exhibitions and meeting rooms.

Key Responsibilities:

• Maintaining and servicing all AV across the site, to include the learning centre and auditorium, events spaces, meeting rooms systems and our onsite exhibitions
• Lead the set up and support of all AV for events and meetings aligned to client requirements. Including editing/streaming of live events
• Assessing, reporting and repairing faults with AV across the site. Liaising with external suppliers to repair faults and install new equipment
• Helping to manage Bletchley Park IT Assets for all AV equipment, including lifecycle management and scheduled maintenance
• Requirement gathering and AV asset procurement as needed
• Serving as the face of IT to Bletchley Park employees if issues are escalated to you
• Other reasonable duties as necessary

About the candidate:

The successful applicant will have a positive, solution-finding attitude, a willingness to assist others and embrace collaborative working. Working with internal teams and external suppliers, you will be the "go to" for everything AV. You will be an effective communicator and be able to work to multiple and conflicting deadlines.

The following technical experience is essential:

• Previous experience in AV support or field service engineering, preferably in a visitor facing environment
• Experience installing, supporting or designing meeting room systems
• Experience managing Event AV, including supporting users in the use of the technology such as microphones
• Experience working with, configuring and supporting distributed audio and video systems, including the use of technology such as DANTE
• Experience working with and installing RF Radio Mics
• An understanding and experience of installing/or managing AV displayed in public spaces (e.g., museums and galleries) including audio controllers and handsets, multimedia screens and players, both centrally controlled and locally managed
• Experience working with interactive media and hardware such as touchscreens, digitally controlled interactives and visitor/user-controlled effects
• Ability to write engaging user documentation

Benefits:

• Company pension scheme
• BUPA wellbeing cash plan
• 33 days holiday per annum, inclusive of statutory holidays
• Friendly work environment

Closing date for applications: Monday 15 April 2024

This is a site-based role, located in Bletchley, Milton Keynes.

Strictly no agencies.

The Trust operates a policy of compliance with the law on grounds of non-discrimination on the basis of race, colour, sex, age, nationality or disabilities. No smoking is permitted in any offices or buildings.

If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter.

Candidates with previous experience or relevant job titles of; Audio Visual, AV Service Engineer, Audio Visual Engineer, AV Engineer may also be considered for this role.