Administrator (Contract)

Are you a Administrator seeking a new role? Would you like to work for one of the largest utility providers in the UK? Then look no further!

We are recruiting for an Administrator who has experience of working in a fast paced environment dealing with the scheduling of labour.

Duties will include:

• To manage the labour availability process, liaising with field teams to gain an accurate view of labour availability in the future
• Proactively manage field absence and input into our system to enable forward planning
• Own the relationship with the FSMs to ensure we maximise our resources
• Monitor forecasting tool to ensure correct volumes of planned works depending on capacity, to allow reactive works to be prioritised
• Contact our customers to book their services, having great conversations and delivering excellent customer experience
• Responsible for managing some subcontractors
• Responsibilities for reviewing capacities and settings within the system to ensure the dispatch model is effective
• Organise handovers with the dispatch team to ensure all people are aware of any resource issues or changes require
• Manage any complaints which may occur from our customers through the planning journey
• Take part in continuous improvement model, ensuring we embed our new strategy and improve where necessary

Person Specification

• Logical Problem Solver
• Ability to work and stay calm under pressure
• Able to prioritise work
• Good communicator to both our internal and external customers
• Ability to recognise internal customers - including both office and field based
• Clear in managing handover of information
• Always looking for ways to help colleagues and customers
• Comfortable challenging and being challenged - by area and field managers of senior management status
• Microsoft Office Applications

The rate of pay for this role is £12.66 per hour and will involve working 40 hours per week

This is an excellent opportunity to join a great team within this organisation. If this sounds appealing to you and you have the relevant experience, please apply now to be considered.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.