Customer Care Coordinator (Temporary)

Are you a Customer Care Coordinator with experience within the Construction Industry? Do you thrive on providing an excellent customer service experience? Enjoy a busy fast paced office environment?

An amazing opportunity for a Customer Care Coordinator to join a large construction company based in Halesowen.

Role details;

To support the Head of Customer Care in managing all customer related issues through to resolution, by direct communications with our internal and external customers, coordinating the administration of the department to ensure it operates efficiently and effectively.

• Temporary role - 12 months
• On-site Parking
• Temp to perm
• Equivalent to a £20,000 salary
• 08:30am - 17:00pm - Monday to Friday

Duties/Responsibilities;

• To fully adhere to Customer Care policies and procedures,
• Ensuring issues raised by customers are dealt with professionally, quickly and to their complete satisfaction
• Ensure all contacts (calls, emails, online, Social Media) received are handled professionally and courteously, with all issues appropriately recorded in the system
• Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day
• Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
• Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently
• Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner
• Utilise the IT system and associated reporting to manage resolution of defects and identify to the Head of Customer Care where performance is falling below expected levels
• Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable
• Liaise with all other Departments to ensure Customer enquiries or concerns are addressed professionally and efficiently
• Provide administrative support for the Department, to include, handling and responding to all customer correspondence, electronic and paper filing, production of reports, record Action Logs for internal meetings
• Undertake post-completion satisfaction calls to customers
• Update weekly reports and distribute to relevant personnel
• Promote and act in accordance with all company values, systems, policies and procedures
• Carry out other appropriate ad hoc duties as and when required

Personal characteristics /qualifications and skills;

• Experience of working within the construction industry in a customer care role.
• Previous experience in a demanding and fast paced customer service environment.
• Excellent communication skills, both written and verbal.
• Intermediate to advanced level of proficiency with MS Office programs, with excellent keyboard skills.
• A strong team player, supportive of colleagues.
• Assertive, tenacious, with an ability to influence others and be resilient to challenging Customer demands.
• Self-disciplined, with excellent time management skills and the ability to coordinate a number of priorities.
• Ability to multi-task, and work efficiently and accurately under pressure.
• Professional, assertive and pleasant manner in dealing with internal and external customers and contacts.

This is a temporary position.

Interviews taking place this week and next week with an immediate start available!

Apply today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.