Technical Support Advisor (Permanent)

Are you an experienced IT Support Technician? Do you have great technical skills combined with a passion for problem solving? Yes? This could be the role for you! 

We're seeking a dynamic, fast paced, Technical Support Advisor to join our team.

A fantastic opportunity has arisen within this fast-moving business who is a leader within their marketplace. You will be technically minded and a natural born problem solver who enjoys customer and client interaction. Most importantly you will deliver impeccable service in a friendly, timely manner.

What you'll do in your new role as a Technical Support Advisor:

• Working as part of a team to meet department service level agreements.
• Ability to identify problems quickly and implement resolutions
• Troubleshoot and resolve helpdesk tickets
• Configuring software for our clients
• Providing exceptional technical support
• Servicing all internal and external technical support requests within service level agreements.
• Proactively investigating and recommending solutions for first time fixes.

To excel as our Technical Support Advisor, you'll need:

• Excellent verbal and written communication.
• Excellent IT skills.
• Great attention to detail.
• Open to new ways to working, ability to work independently and adapt to change.

The Package and the Perks

What you'll receive A fantastic career opportunity within an organisation who recognise and reward hard working employees with fantastic benefits such as.

• Gym membership
• Private health care
• Free Eye tests and Flu jabs
• Life assurance and Pension
• Parking permit for NCP in Harpenden
• Innovative office environment with relaxed attire & unlimited Teas and Coffees

About us

At eArcu we're redefining recruitment, we call it eRecruitment Evolved! We are a successful and rapidly growing international technology company based in Harpenden. We understand that talented people are crucial to business success; that's why we've created a dynamic hiring experience that can be designed and aligned to organisation's philosophy, processes and expectations.

Apply!

If you're a people person with great written and verbal communication, bags of initiative, and thrive on learning, then working at eArcu is for you. So why not join a highly skilled and collaborative company to see what you can achieve?

If the sound of this role appeals to you, please apply online today for the role of Technical Support Advisor!

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.