Internal Channels and Content Manager (Permanent)

Do you have experience of creating and delivering an engaging internal communications strategy?

South West Water provide reliable, efficient and high-quality drinking water and wastewater services throughout Cornwall, Devon, and parts of Somerset and Dorset. We believe that by investing in the future of our region, we are not only improving the quality of life for today’s residents and visitors but are also taking responsibility for future generations. Our aim is to continually drive up standards, particularly in the areas that matter most to our customers and be amongst the best in the water industry.

An exciting opportunity has arisen to join one of the South west’s leading employers as a Internal Channels and  Content Manager based in Exeter.

What will you be doing?

The Internal Channels and Content Manager will be responsible for bringing our internal communications to life through storytelling - utilising a variety of relevant media (written, visual, film, digital and face to face). This will involve:

• Developing and managing a forward-looking editorial calendar, based on strategic goals and annual cycles. 
• Coordinating regular internal channels, ensuring well written content (Poppulo, Yammer, SharePoint, monthly leadership briefings, leadership events and the staff magazine).
• Writing, curating, editing and publishing content for these core channels
• Regularly reviewing channels and using the reviews to provide insight and measurement to the business, helping to develop a long-term channels strategy 
• Developing and owning communications tools (imagery, logos, templates) for all communications contacts.

What do you need?

We are looking for someone who:

• is passionate about creating brilliant content
• is hungry to work collaboratively to find internal stories that bring the strategy to life
• understands the importance of creating the right mix of channels to reach all employees
• is up to date on the latest channel developments
• and is fanatical about detail and creativity

This is a hands-on craft role requiring a mix of creative skills to curate and create content including writing for internal audiences, image and photo editing, webpage editing and familiarity with content management systems, preferably SharePoint and Poppulo would be an advantage.

Our Ideal Internal Channels and Communications Manager

• An experienced internal communications practitioner, with previous exposure and knowledge of working in complex organisations.
• Trusted writer and editor, with an ability to translate complex business materials into compelling content for a range of internal communications channels.
• Knowledge of detailed engagement, communications and campaign delivery, across multiple channels and audiences, focused not only on planning, but execution and measurement
• Knowledge of internal communications channels, digital media, and employee communications best practice.
• Proven track record of successful event management including delivery of senior leader and executive events.
• Proven experience of coordinating business wide engagement across a range of stakeholders, measuring, reviewing and reporting against outcomes.
• Track record of successfully communicating messages in a clear and concise manner to multiple audiences.
• High quality, responsible, progressive  written communications.

What can South West Water do for you?

In return for your hard work as our Internal Channels and Content Manager, we can offer a Competitive salary of circa £45,000 and a range of benefits. This is an exciting opportunity to work in a challenging and stimulating environment, providing excellent customer service and contributing to business goals and objectives.

If you have the creative skills and experience to excel as our Internal Channels and Communications Manager, click apply.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.