Customer Service Advisor (Permanent)

Are you an experienced Customer Service professional looking to take on a new challenge?

Here are a few reasons why our Customer Service Advisors love working for Onecom:

• 20 days holiday increasing to 25 days, plus bank holidays + day off for birthday
• Up to 12 paid hours a year ‘My Time’
• Performance related bonus paid monthly and Length of service awards
• Vodafone Employee Advantage discount
• Discount on Samsung products (up to 60%), gym membership and subsidised Fitbit
• Trade price stock for staff members for all the latest gadgets
• Annual events including the Christmas Party
• Quarterly employee reward programme and employee of the year awards
• Enhanced Maternity pay (based on length of service)
• Cycle to work scheme & eye-care vouchers

The Role

The Customer Service Advisor will provide an outstanding and consistent level of service to existing Onecom customers, responding to issues, queries and complaints on a first contact resolution. As well as:

• Being the primary point of contact for our clients and acting as the 'middle man' between the customer, the mobile network, suppliers, couriers and internal departments;
• Respond promptly to customer queries ensuring customers are always called back within the stated time-scales;
• Acting as the escalation point for every eventuality - inspiring confidence in the customer as the 'go-to’ contact;
• Managing and maintaining bespoke and complex accounts, each with varying requirements;
• Manage customer's mobile and fixed line accounts to ensure optimum efficiency;
• Build and retain customer loyalty by delivering an exceptional customer experience;
• Providing advice and guidance on the use of handsets and software.

The ideal Customer Service Advisor:

• Previous Customer Service experience;
• Passionate about providing an excellent service with every customer interaction;
• Adaptable, proactive and self-motivated;
• Excellent telephone manner;
• Communicates in an open, candid and consistent manner;
• Enjoy working in a fast-paced team environment.

About Onecom

Onecom is the UK's Largest Independent Business Telecommunications provider, offering Fixed-Line, Mobile, IT & Broadband solutions to over 300,000 connections. It is one of the UK's fastest growing technology companies and has been awarded Vodafone Platinum Partner of 2011, 2012, 2013 & 2014 and the Total Communications Partner for 2015, 2016 & 2017.

If you feel you have the countabilities and passion to excel in our role of Customer Service Advisor, we’d love to hear from you; click APPLY now!

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.